Frequently Asked Questions
Everything you need to know about shopping with Rose St Trading Co.
What are your shipping rates and delivery timeframes?
We offer standard shipping at a flat rate of $10, with free delivery on orders over $150. Most orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return full-priced items within 30 days of receipt for a refund or exchange, provided they are in original, unused condition with tags attached.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and buy-now-pay-later options such as Afterpay and ZipPay.
Are your products ethically sourced?
At Rose St Trading Co, we pride ourselves on quality and integrity. we work closely with our suppliers to ensure that our curated collections are sourced responsibly and meet high ethical standards.
Do you offer international shipping?
Currently, we ship to addresses within Australia and New Zealand. We are working on expanding our reach to more international destinations soon, so please stay tuned for updates.